This Agreement sets out the terms and conditions under which the Customer (You) purchase products online from Straits Road Kitchen. Please read the following terms and conditions before ordering.
Our Rights
Straits Road Kitchen reserves the rights to:
(a) Modify or withdraw, temporarily or permanently, this website (or part thereof) without giving any notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website.
(b) Change the Terms and Conditions from time to time without prior notice to you. It will be your responsibility to check regularly to determine whether the Terms and Conditions have been changed.
Placing an Order
The steps required to create the contract between you and us are as follows:
- You place the order for selected products on this website by pressing the checkout button at the end of the checkout process.
- We will send you an order acknowledgement called a Order Receipt listing the products you have ordered.
- Order acceptance and the completion of the contract between Straits Road Kitchen and you will take place upon us sending this Customer Order Invoice unless we have notified you otherwise.
Non-acceptance of an order may result in one of the following:
- The product you ordered being unavailable from stock.
- Our inability to obtain authorisation for your payment.
- The identification of a pricing or product description error.
Pricing
Straits Road Kitchen reserves the right to change product prices without prior notice to you. Products are priced according to the weight stated on the website however, due to the unique nature of some products, the actual weight may vary slightly. However be assured that you will be charged the actual weight of the product.
Minimum Spend Requirement
There is no minimum spend requirement in order to use Straits Road Kitchen’s products and services.
Payment Modes
Straits Road Kitchen only accepts PayPal or bank transfer in advance as methods of payment for local deliveries. Cash payment is only available for customers doing local pickup.
Delivery
Local deliveries are made on weekday afternoons and Saturdays. A delivery charge of $8 is payable to us. Goods must be signed for at the delivery address by you or your nominated representative. If in the unfortunate situation no one is available to accept and sign for your delivery, a card will be left by our driver asking you to contact Straits Road Kitchen at the earliest convenience to arrange an alternative delivery time. In this instance, a re-delivery fee of $15 is charged. If you wish to postpone your deliveries, 36 hours notice before the delivery date/time is required.
Cancellations / Returns / Refunds
For any order made, Straits Road Kitchen has a no cancellation policy. Items purchased cannot be exchanged, returned or refunded unless the item has been received in a damaged condition. If you receive a damaged good, please inform us within 24 hours of receiving the goods. Once notified of the damaged good, Straits Road Kitchen will arrange for the a replacement of the as soon as possible subjected to availability of stock.
Privacy Policy
Straits Road Kitchen will keep your personal information confidential. When you shop on this website, Straits Road Kitchen requires you to input personal information such as your name, email address, delivery address, telephone number, product selections, credit card details or other payment information and a password. We, and our third party providers of advertisements, may also collect information about where you are on the internet including but not limited to IP address, domain types and browser types. This information may be collected even if you do not register with us.
Straits Road Kitchen will only use your information for the following purposes:
- Processing your orders.
- For statistical purposes to improve this website and its services to you.
- To administer this website.
- To hear your opinion about our products and services.
- If you consent, to notify you of new website content, products or special offers that we think you will find of interest.
You agree that Straits Road Kitchen will be able to contact you for any of the above purposes whether by telephone, email or in writing.
Limitation of Liability
(a) www.straitsroadkitchen.com website is provided by Straits Road Kitchen without any warranties or guarantees. We will not bear the risks associated with your use of the Internet, including but not limited to computer viruses, uploading and downloading of data. Straits Road Kitchen tries to ensure that material included on the website is correct, reputable and of high quality and will not be responsible for any errors or omissions. If Straits Road Kitchen is informed of any inaccuracies in the material on the website, Straits Road Kitchen will attempt to correct the inaccuracies as soon as we reasonably can.
(b) Straits Road Kitchen does not assume any representation by any manufacturer/distributor/supplier of any Products which are offered for sale on the website. You understand and acknowledge that your consumption of the food and beverage products sold by Straits Road Kitchen may cause illness, personal injury or death, that such products may become adulterated, may contain harmful ingredients and may cause allergic reactions. You represent that you have independently investigated the advisability of consuming raw, unpasteurised, and unheated foods, the specific products sold by Straits Road Kitchen, and have consulted your Healthcare Professional in that regard.
(c) You also represent that you have read this entire waiver and liability release, or had it read to you, that you fully understand it and that you intend to relieve Straits Road Kitchen, including its officers, employees and assigns, from any and all liability for personal injury, property damage or wrongful death caused by negligence or any other cause.
(d) Notwithstanding any other provision in this Agreement, you agree that Straits Road Kitchen’s liability to you for any reason shall not exceed the amount you pay to Straits Road Kitchen for its products. You agree that any dispute, claim or controversy arising out of or relating to this Agreement or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this Agreement to arbitrate, shall be determined by binding arbitration or small claims court, instead of in courts of general jurisdiction, in Singapore. The arbitrator must be a retired judge or a lawyer with at least 10 years of active practice in contract law. Judgment on the Award may be entered in any court having jurisdiction. If a party engages the services of an attorney or other third party or in any way initiates legal action to enforce its rights or remedies under this Agreement or to interpret any provision of this Agreement, the prevailing party shall be entitled to recover all reasonable costs and expenses, including reasonable attorney’s fees.
Intellectual Property
The contents of Straits Road Kitchen website, including but not limited to text, images, graphics or code, are protected by copyright, trademarks, database and other intellectual property rights. You may retrieve, display, download or print portions of the material from different areas of Straits Road Kitchen website only for your own non-commercial personal use provided you keep intact all and any copyright and proprietary notices from materials downloaded from the Service. You may not otherwise reproduce, modify, copy or distribute for commercial purposes any of the materials or content on the Straits Road Kitchen website without written permission from Straits Road Kitchen. Any other use is strictly prohibited and may violate copyright, trademark and other laws.
Force Majeure
Straits Road Kitchen shall not be liable for failure to perform its obligations under circumstances in which the failure is a result of Acts of Nature (including fire, flood, earthquake, storm, hurricane or other natural disaster) or incidents, including, but not limited to war, invasion, act of foreign enemies, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or
interruption or failure of electricity or telephone service.
It is the Customer’s responsibility to carefully read before ordering and we sincerely hope that you are completely satisfied with the items that you have purchased.
Please purchase if you agree to the above terms and conditions.
Kindly contact us at hello@straitsroadkitchen.com or call our customer service hotline at 65 8233 4053 if you have any questions or doubt.
Last updated: January 2017. 0
